Rita Neves
Partnerin / Gesellschafterin, Business Manager and Partner, Behaviour Group
Lisboa, Portugal
Werdegang
Berufserfahrung von Rita Neves
• Participation in the development of business strategy in international markets, Europe, Latin America and Africa • Customer management and identifying new business opportunities, with particular emphasis on the areas of strategic management, standards (implementation and audit), best practices, frameworks and best international methodologies. • Team management and monitoring of business consultants. • Partnerships management
• Preparation, execution, monitoring, control and evaluation of training activities in the areas of best practices, management methodologies, management systems and IS. • Planning, scheduling, organizing, monitoring, control and evaluation of training interventions in the areas of best practices, management methodologies, management systems and IS. • Competence and certification in the administration of international testing centers: PearsonVue, Prometric, Kryterion and PECB.
2 Jahre und 10 Monate, Feb. 2003 - Nov. 2005
Training Consultant and Trainer
Independent Professional
• Trainer certified by IEFP • Trainer on the Microsoft Office and Windows Operating System products. • Trainer in the area of behavioral management, directed to the management of customers, negotiation, complaint management, assertive communication and communication skills.
7 Jahre und 4 Monate, Mai 1998 - Aug. 2005
Contact Center Consultant and Contact Center Manager
Medis/Tecla Formação/Telecel/Sitel Corporation/Plurimarketing/Telebanco
• Deployment of a Contact Center • Contact Center Consulting on business customers • Analysis of processes and suggest appropriate solutions • Managing the operation of Contact Center - Customer Service Operation • Managing people, processes and all indicators: contractual and operational • Interface with the client
Ausbildung von Rita Neves
- Bis heute
Elementary Education and Teaching
ISEC
Has skills to diagnose, plan and intervene in elementary-school education and to intervene in the different contexts of formal and non-formal elementary education, in view of children development.
- Bis heute
Degree in Education, Educational Leadership and Administration, General
Universidade Aberta
Has skills to study, diagnose, plan and intervene in all aspects of education and to intervene in the different contexts of formal and non-formal education, in view of development of individuals, professionals and groups.
Sprachen
Englisch
Fließend
Portugiesisch
Muttersprache