Rakesh Gupta

Enhance communication with Targeted customer group at store level. Market mapping, catchments analysis and customer research. Design and execute special loyalty and privileged customer programs. Interface between store and buying team for assortment and pricing. Managing key account managers and senior customer management associates for developing business across HoReCa segment community in West.

Managing Food & Beverage operations for Live Music Club, leading team of 40 staff and other ancillary operation. Driving efforts for improving the sales, service and production at the unit, with adherence to industry and company standards. Functioning in the capacity of Unit Head, looking after Staff management, Safety and hygiene regulation, budgeting costing, invoicing, client handling. Have been involved in instituting a growth-oriented culture, providing training to team members.

Have been effectively executing policies & standard operating procedures for attaining absolute customer delight. Played a major role in implementing training schedules and coordinating training programmes in the areas of Wine Training, Cross Cultural sensitization for associates. Recognised for high level of conviction in executing operations; entrusted with contingency management responsibilities, and coming up with viable solutions to demanding situations.