Rajat Maini

12+ years of IT Service Management and Project Management experience with specialization in consulting-driven planning & execution of IT Services. Client facing and on-site experience involving Program Management, defining and negotiating SLAs, transitioning Service Support work to Infosys delivery center’s in Brazil, Canada and off-shore. Experienced in Account planning and Account growth strategy implementation, Bid Management (Presales) for Maintenance and Support IT proposals.

Worked for UBS India Service Centre, which was acquired by Cognizant. Worked within Global Operations Control Centre (GOC), and coordinated critical incidents between multiple ‘n’ level support groups for UBS Investment Banking (IB), and Wealth Management Americas (WMA) business units. Notifying and escalating critical incidents to service owners, sending incident bulletins & daily status reports.

Troubleshoot and resolve issues of Dell desktop hardware, imaging devices, operating systems etc.