Radu Vicu

Responsibilities: Insuring a retaining ratio of the customers on the bill plans at least of 60% using efficiently the retention tools and the maximum impact of the informations obtained through account management activity. To reach the established sales target of 25 SIM / month Account Development Strategy – to collect accurately infomations on the customers base at least of 95% from the allocated accounts. Achievements: Selling over 360 SIM’s in 2006 and keeping the churn in every month below 0.10%

Responsibilities: To assure at the individual level that all the customers’ inquires receive responses as soon as possible through all the channels: inbound, outbound, emails, fax. To maintain the customers’ satisfaction by building a lasting partnership, offering best solutions to all the cancellation or notification requests, from the customer point of view and also from the company’s point of view. Achievements: Above Standard Performance for one year and selling over 300 SIM’s from September 2004 t