Philipp Sand

Leading a team of talented Architects in Germany & France to provide the highest level of support to the most critical customer solutions across EMEA. Managing resources & ensuring service delivery excellence for support mission critical customers using Microsoft solutions. Ensuring excelltn customer experience, business improvements and evolution through workforce planning, project and resource management. My passion is to develop people and build strong teams connected with a strong customer focus.

Responsible for the Mission Critical Delivery Team in Germany. The Mission Critical Delivery Team delivers end to end solution focused support for Enterprise Customers. Delivery Management including Team management, Ressource management and Pipeline management.

Work with customers at the highest possible level of support provided Microsoft - Support for Mission Critical (SMC). Plan and Coordinate activities to help customers gain the most out of the contract and improve their mission critical solutions in regards to low downtimes and overall quality.

Senior Support Escalation Engineer Microsoft Forefront Edge Security EMEA Premier Customer Support Team

Hauptverantwortlicher für den Bereich Netzwerk Infrastruktur

System & Network Engineer