Philip Eville

• Oversee and track progress of software deployment projects • Verify deployment activities and support requests are completed properly • Provide second tier technical support to both deployment and support teams • Oversee and coordinate scheduling of deployment resources • Forecast annual services revenue; drive team to meet these targets • Prepare and submit annual division budget; ensure division operates within this budget • Report critical revenue and project metrics to upper management

• Supervise the daily activities of the European Support Team • Schedule and coordinate onsite and remote service support • Drive rapid case resolution using Microsoft CRM • Provide second tier technical support to European support team • Create weekly service reports and metrics to Services Manager • Escalate critical issues reported in the field to engineering team • Coordinate and Supervise QA testing for patches and updates

• Project Manager for a $1 million curriculum development project • Set workload priorities, directed long range work plans • Conducted needs analysis to determine performance gaps • Lead the analysis, development and implementation of course • Collaborated with senior management to determine training gaps and define training objectives • Forecasted budgetary requirements and managed project expenditures • Analyzed contractor performance and prepared statements of work

• Facititated discussions and instructed students • Evaluated students and maintained accountability of records • Facilitated the computer simulated training exercise • Administered IT systems and video teleconferencing equipment

• Responsible for 183 employees at 5 different locations in Afghanistan • Responsible for the maintenance of equipment worth over $46 million • Developed and led the Manager and Employee Development Program • Optimized and managed organizational processes to enhance efficiency • Coached and mentored junior level and mid-level managers • Developed organizational training plans • Reviewed and processed awards and evaluations • Supervised logistics operations • Enforced discipline and safety standards

• Developed strategies and guidelines for the execution of local training • Monitored and evaluated training sessions • Conducted risk assessments • Implemented mitigation options • Developed and implemented case scenarios • Administered MS SharePoint portal • Set-up, configured and repaired IT systems

• Netzwerk+ • Security+ • Windows Server 2008 Administrator • Certified Cisco Network Administrator • Windows 7 Configuration • Linux+ • Certified Information Systems Security Professional • Projekt Networkdesign