Peter Zilinek

Supporting the Dell Sales team in presenting Dell's total capability to our clients in the form of formal response documents, customer presentations and contract negotiations. Overall responsibility for all assigned opportunities from a tender response prospective and key sparring partner for the sales team in responding to complex tenders, coordination of it and adherence to corporate governance. Assemble the bid team, produce a winning proposal/offering and obtain the required level of management appr.

Specialized service support and sales for out of warranty customers. Application and optimization of existing out of warranty service process in Germany to Czech and Slovak market. Developing processes specified for the given market. Establishing internal and external contacts in order to provide frictionless process implementation. Price negotiations with service partners. Resolving customer issues and escalations. Sole responsibility for the whole Czech and Slovak market.

Finance Operations for Germany and Austria (Credit Control, Collection & Cash Applications). Responsibility for global segment customers. Reconciliation of customer accounts in the deptor accounting. Monitoring of accounts receivables. Customer contact on clarifying open AR positions. Resolving escalations, customer queries, co-operation with other departments. Coordination of the dunning process. Support and coaching of new-starters.

Dell Technical Support. Working in a hotline and solving customer technical issues on the phone. Responsible for in warranty customers from Germany, Austria and Switzerland. Started in supporting systems for private customers. Moved to technical support for enterprise systems. Further support of complex enterprise systems designed for complicated architectural software applications.

Still studying, master degree in 2012