Pavlo Chaban

Berufserfahrung von Pavlo Chaban

• Bis heute 5 Jahre und 8 Monate, seit Okt. 2018

  Technical Support Engineer

  insightsoftware

  • Providing Tier 1 and Tier 2 support to end-customers worldwide; • Deploying different test environments for troubleshooting customer issues; • Acting as a liaison between clients and technical staff, relay customer feedback to Sales, Engineering, QA, and Product Management teams; • Meet company SLAs responding to customers; • Testing software functionality with different data connections like Oracle, Hive, Impala, RedShift etc.

• 6 Monate, Mai 2018 - Okt. 2018

  Support Engineer Level 2, Sr

  Solve.Care

  • Building a Support from a scratch; • Communicating with a customer, providing all the necessary assistance via all the technical methods of communication and directly as well; • The Run-Book preparation, coordination and control of roll-outs according to it; • Participation in SIT, BAT, UAT processes; • Reports preparation, participation in a Support Guide preparation.

• 8 Jahre, Juni 2010 - Mai 2018

  Head of Management Systems Team

  Ukrtelecom

  • Organization and participation in deployment and administration processes of OSS systems (26 systems): implementation, integration with other systems of the company, testing, updating, maintenance during life cycle; • Organize work of Department (8 employees), conflicts resolution; • Approve software requirements, project decisions for deployment of new and upgrade existing systems and services; • Coordinate work and control deadlines of the team tasks within approved project decisions.