Pavan Shinde
Angestellt, Technical Author, Bosch India
Pune, Indien
Über mich
Motivated Customer service consultant proficient in Customer service and overall dealership process. Highly skilled in quickly interpreting and confident individual with experienced in automotive industry. Knowledgeable Customer service and Maintenance Technician diagnosis system troubles and process solutions that saves money and time. Experienced working on Customer Service and technical systems. Trained from Mercedes Benz global trainer in the field of Customer service consultant and Certified Maintance Technician. Versatile Customer service consultant (Service Adviser) skillful in troubleshooting with top notch repair knowledge and technical expertise Accustomed to reviewing highly technical documentation to assess scope and develop Customer satisfaction and overall dealership process and repair strategy. Focused, reliable and results-driven with good safety records and attention to details.
Werdegang
Berufserfahrung von Pavan Shinde
Bis heute 1 Jahr und 9 Monate, seit Okt. 2022
Technical Author
Bosch India
working with Ford projects for North America, Europe and IMG region. As Technical Author Supporting to develop and create workshop manuals. Handling Ford global permanent equities to develop and create procedures for Diagnosis and Testing, Description and Operation, General Procedures, Removal and Installation. Worked closely with comms, design and strategy teams to generate creative ideas.Handson experience on Arbortext editor, CAD files, Ford Odyssey and PTS, Illustrator and photoshop
1 Jahr und 8 Monate, Mai 2020 - Dez. 2021
Mercedes Benz customer service consultant
Mercedes Benz silver Star
Provided customers with effective ways to resolve complaints and service issue Prepared range of written communications, documents and reports. Managed complaints with calm, clear communication and problem-solving. Pitching the products and converting into the strong lead Handling the inbound and outbound inquiries Provided detail information of products and services options so customer could make purchase decisions. Identified issues, analyzed information and provided solutions to technical problems