Paul Van Doorne

Responsible for Service, Operations and Support in the fast growing E-Mobility Unit of EnBW. Mission to build up Customer Service and network management for 1 million + customers in the next years.

Responsible for all Operational Processes in B2B (buy, install, care, repair, billing and retention) with internal and external teams and all change and IT Projects (CRM, Reporting, new Products)

Responsible for all SOHO customers in Enterprise with internal and external teams and currently consolidating all Enterprise and Consumer SOHO’s into one new SOHO segment. Impelemted a new and unique service concept, where each SOHO customer becomes a Personal Agent. NPS more than doubled from 17 to 40 since the start and successfully launched Sales after Service and Outbound Sales leveraging the personal relationship between the agent and its clients

- Responsible for all Program Managers, Operational Excellence Specialists (Black Belts) and Aegon’s project portfolio management with ~35M budget (Project Selection, mapping to strategy, business cases). - Director for SME Operations at a subsidiary and solving the issue with bad products in an innovative way.

- Manager IT Operations Consumer and Business Market KPN, responsible for all IT Systems for Consumer and Enterprise - Manager Customer Processes and Lean Six Sigma at KPN Business Market (BPM), repsonsible for the end to end performance of all business processes - Manager Innovation and Lean Six Sigma at KPN Business Market, repsonsible for Innovation Portfolio and Lean OPEX Savings

- Integration Manager after takeover of Winterthur by AXA. Reporting to CEO and Program Management AXA Groupe - Director Operations Pensions& Traditional Life, integrating Wintherthur and old AXA Labels, service turn around - Manager Operations AXA Health Care Claims. Service turnaround and first private insurer to electronically process claims and outsource data entry - Manager Lean Six Sigma. Set up and leading the Program

Founded internet start-up based upon my e-procurement project/ software. Early adopter of off-shore development

Started as Management Trainee and worked as Project Manager. Many innovative projects: create a new logistic system as a first step towards outsourcing, migrate 200km paper output per day online, start-up of internet provider and start-up Mobile Telecom Provider. Project with most impact was developing an e-procurement solution. Largest implementation in EU, far ahead in the market and I later launched the start-up based upon this knowledge and software.