Pascal Lidy
Angestellt, Client Delivery Executive, Atos AG
Zürich, Schweiz
Werdegang
Berufserfahrung von Pascal Lidy
Bis heute 3 Jahre und 10 Monate, seit Sep. 2020
Client Delivery Executive
Atos AG
Responsible for delivery of contractually agreed service activities for important Swiss customers of Atos.
8 Monate, Feb. 2020 - Sep. 2020
Service Delivery Manager
Atos AG
Responsible for delivery of contractually agreed service activities for important Swiss customers of Atos.
5 Jahre und 10 Monate, Apr. 2014 - Jan. 2020
Manager Corporate IT Service Management
Valora Schweiz AG
- Conducts the European Service Management team and accompanied projects (costs, budget, quality, time management) - Make sure to be the obligations of the outsourcing contracts are correctly observed - Represents a central function in terms of internal customer relationships and internal customer inquiries - Ensure Service Provider tasks and performs 3rd party management in terms of service management flow
4 Jahre und 3 Monate, Jan. 2010 - März 2014
Service Delivery Manager
Capgemini Suisse SA Outsourcing Services
Responsibility for client focused service management ensuring end to end delivery of infrastructure services (Data Center, Network, Workplace, ServiceDesk, SAP Services etc.) for existing international Swiss customer contracts. Strong view on compliance with agreed service levels (KPI’s) and project agreements as well as achievement of high customer satisfaction . Further emphasis on reducing end to end delivery costs (Rightshore), the implementation and optimization of delivery methods and processes.
3 Jahre, Jan. 2007 - Dez. 2009
Team Manager Windows Central Europe
Capgemini Suisse SA Outsourcing Services
Team Manager for Windows Services in Central Europe. This entails all activities of managing an international team of approximately 20 team members in Europe; Asia (Onshore, Nearshore, Offshore) for operating dedicated and multi client environments plus supporting new business acquisition (pre-sales and solution development). Operational focus on Windows, Messaging and Citrix administration tasks, technical design and implementation of Projects.
2 Jahre, Jan. 2005 - Dez. 2006
Service Delivery Leader Infrastructure Services
Capgemini Suisse SA Outsourcing Services
Planning and implementation of data center relocation (40 servers) from Customer to Capgemini Datacenter Consolidation, Virtualization of the server environment on blade systems
16 Jahre, Jan. 1989 - Dez. 2004
Team Manager Helpdesk, Server and Network
Intercontainer-Interfrigo (ICF)
Team management, administration and coordination (~10 employees Switzerland) Helpdesk, Support and Server/Network Team responsibility System Engineer Windows operation systems, Messaging & surrounding systems
Ausbildung von Pascal Lidy
1 Jahr und 10 Monate, Sep. 1987 - Juni 1989
Informatiques
Ecole Fax Strasbourg
Réseaux et Systèmes Informatiques
Sprachen
Französisch
Muttersprache
Deutsch
Fließend
Englisch
Gut
Spanisch
Grundlagen