Pamela Roy
Angestellt, Working Student, SWISS KRONO TEX GmbH & Co. KG
Studentin, European Business Studies, Ostbayerische Technische Hochschule (OTH) Regensburg
Munich, Deutschland
Über mich
Hello, I'm a marketing professional holding a Master's degree in Business and 10+ years of work experience across industries such as Manufacturing, Consulting, Fintech, Online Gaming, Hotels, and Online Travel. My international background, living in Germany while originally from India, provides me with a unique perspective that enriches my ability to navigate different markets and cultures. I take pride in my track record of outstanding performance evaluations and a consistent delivery of results.
Werdegang
Berufserfahrung von Pamela Roy
1 Jahr und 1 Monat, Dez. 2022 - Dez. 2023
Working Student
Siemens AG, Siemens Advanta Consulting
Crafted engaging content for Siemens Advanta's social media channels and C-level executives. Assisted in managing social media accounts, scheduling posts, and monitoring interactions. Analyzed social media performance using Sprinklr, offering insights for enhanced reach and engagement. Provided recommendations to optimize content and strategies, resulting in improved outcomes.
1 Jahr und 3 Monate, Sep. 2021 - Nov. 2022
Social Media Manager
Times Internet Limited
Developed, managed & implemented the owned social media strategy, & calendar using Hootsuite. Planned & created original content to increase traffic. Actively managed & monitored social media channels for user engagement, sentiment analysis & complaints. Led & coordinated with all relevant stakeholders with the wider marketing teams to deliver strategic objectives via social channels. Provided ongoing analysis, key insights, & recommendations to optimise the performance of social media.
3 Jahre und 3 Monate, Mai 2018 - Juli 2021
Product Support Manager
Times Internet Limited
Managed customer life cycle and helped in retention of 30% of Daily Active Users. Provided useful insights to build an app with the highest rating. Exhibited customer advocacy and maintained CSAT score of 4.8/5 Monitored online reputation of brands. Created content for blogs. Managed social media handles. Curated User Generated Content. Managed public relations in crises situations. Organised customer engagement activities via social media, content and email marketing. Performed sentiment analysis.
3 Jahre und 11 Monate, Juli 2014 - Mai 2018
Senior Operations Executive
MakeMyTrip
Managed Travel Operations and Logistics of average 1000 monthly travellers Utilised inventory as well as cost which resulted in 12% YoY revenue growth Helped in designing products by providing insights from customer feedback which increased NPS by 15 points Helped in automation of processes that increased productivity substantially Leveraged customer advocacy to introduce more customer friendly policies
1 Jahr und 1 Monat, Juli 2013 - Juli 2014
Hotel Operations Trainee
The Leela Kempinski
Worked as a Shadow Supervisor for the Hotel Front Office Worked in different areas of the hotel business and improved operational efficiency Cultivated customer relationships that increased goodwill of the brand. Trained new team members
Ausbildung von Pamela Roy
Bis heute 1 Jahr und 9 Monate, seit Okt. 2022
European Business Studies
Ostbayerische Technische Hochschule (OTH) Regensburg
1 Jahr und 5 Monate, Aug. 2018 - Dez. 2019
International Business Administration
Indian Institute of Foreign Trade, New Delhi
International Marketing
3 Jahre, Mai 2010 - Apr. 2013
Hospitality Management
Institute of Hotel Management Catering Technology and Applied Nutrition Kolkata
Sprachen
Englisch
Fließend
Deutsch
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