Oliver Araneta

To direct, mentor and train new Internal Sales professionals along with looking at the company’s strategy and working closely with Senior European Sales Managers, in delivering a market leading IT solution.

Responsible for closing new Small Market Accounts. Served as the primary contact for the decision-makers and leads the sales process. Working closely with the Inside Account Manager and other company resources to successfully transition account management responsibility.

Responsible for leadership & management development of the Sales Development Executive programme. To support the business in it's telemarketing efforts and drive and communicate necessary sales training to encourage ML disciplines and successfully recruit in to the I.S. team.

Handles scheduling and operations. Monitoring the team's performance within the call centre and ensure that the team stays on schedule and meets their performance metrics. To verify performance through regular one to one meetings, group meetings, etc. To coach/develop and give feedback to team/individuals to ensure that the defined customer experience is delivered in every call.

Directly responsible for planning, organising and allocating the day to day activity of the technical team who provide technical support to residential and business users. Involves incident resolution, problem investigation, change assessments and service release deployments issued from our standard ITIL based processes. Liaising directly with team members and with other internal teams to agree schedule and priorities in line with business priorities agreed with the Operations Manager.