Oliver Allabauer

(+) Planning, directing and overseeing multi-purpose operational departments and contact center (+) Development of policies, goals, objectives and procedures to meet targeted business line requirements. (+) Development and mentoring support services management Staff. (+) Overseeing and supporting career path development. (+) Coordination of vendor partner service offerings. (+) Identification and strategic development of new customer service related procedures and technologies.

(+) responsible for technical customer Support for TOSCA Testsuite (+) management of 1st and 2nd level support teams (+) customer relationship management, customer care (+) reporting and monitoring of support service perfomance (+) implementation, development and optimization of underlying technical environment (+) ...

Teamlead 1st level customer support.

Netzwerk-Technik für Kunden wie OEBB, ONE, ...