Oleh Buyvol

- Develop business relationships with the customer's technical and management staff and support the customer by gaining first-hand knowledge of their system, configuration and business needs - Use this familiarity to accelerate response time to requests and ensure that solutions are tailored to meet customer expectations - Listen to the needs of their customer for opportunity discovery and forward to the appropriate internal team (Sales, Services) for further development

Solve various technical customer issues and answer service, product, technical, and customer relationship questions received through various customer support communication channels. Collaborate across teams to drive improvements in achieving high levels of customer satisfaction. Resolve technical issues related to hardware and software from incoming customer contacts and proactive notification systems. Respond to service, product, technical questions on subjects.

Part of a Global Team that provides remote service and support to HPE ArcSight’s worldwide customer base, on award winning enterprise security software and hardware solutions. Strong troubleshooting skills and the ability to delve into the unknown in this intense, fast-paced environment. Develop a deep understanding of the Oracle database in HPE ArcSight product suite.

Supporting hundreds instances for Deutsche Bank, ABB, ALD Automotive, SABMiller customers. Installation, configuration and upgrading of Oracle server software 9i,10g,11g and related products. Maintenance of production, development and test databases which include tablespace management, user creation, privileges, roles etc. Establish and maintain sound backup and recovery policies and procedures. Export/Import, data pump of Oracle databases.

Providing running of the production line, monitoring PLC/Vision/Robot system, addressing issues of quality and process, update database of frequent and new issues, calibration of stations, providing quality of production data. System support included PLCs, PCs, servers, network, Oracle DBs in Hewlett Packard project.

Detection of failure, repair, debugging, testing of desktops, notebooks, monitors, servers, motherboards for major clients “Sony, HP, Lenovo, Packard Bell“. Collaboration on the analysis of projects for Sony, Hewlett Packard.

Information Systems Management (ISM) is a multidisciplinary major that focuses on the fusion of information systems, technology, and business management for two purposes: the use of information systems to solve business problems, and the management of technology.

Recognition of education from the Lutsk State Technical University located in the city of Lutsk in Ukraine in the trend “Automation and Computer-Integrated Technologies, Automation Control of Technological Processes and Operations” equivalent with higher education obtained in the Czech Republic.

Recognition of education from the Lutsk State Technical University located in the city of Lutsk in Ukraine in the trend “Automation and Computer-Integrated Technologies, Automation Control of Technological Processes and Operations” equivalent with higher education obtained in the United Kingdom.

Recognition of education from the Lutsk State Technical University, trend “Automation and Computer-Integrated Technologies“, speciality “Automation of the Computer Integrated Technologies“ equivalent with education at the University of Pardubice.

Trend “Automation and Computer-Integrated Technologies“, speciality “Automation of the Computer-Integrated Technologies, Automation Control of Technological Processes and Operations“. Ended by the academic title "Engineer".