Oksana Hudzova

Greet every customer promptly and answer questions completely to maximize service opportunity and increase sales. Develop loyal clientele though friendly service and follow up after sales or new services are abtained. Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in erformance evaluations. Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.

Inspecting guest rooms and public areas after they have been cleaned by a Housekeeper to ensure quality standards. Evaluating, counselling, motivating and coaching employees. Following all company and safety and security policies and procedures. Reporting any maintenance problems, safety hazards, accidents, or injuries to senior managers. Organising staff rotas.

Conferring with clients regarding price and type of arrangement desired and the date, time, and place. Selecting flora for arrangements, working with numerous combinations to synthesize and develop new creations. Performing office and retail service duties such as keeping financial records, serving customers, answering telephones and receiving payment.

Plan, organize and direct team members to ensure high customer satisfaction. Inspect guest rooms and public places within the hotel to ensure cleanliness. Respond to guest complaints immediately. Train new and existing employees in training procedures and upgrades. Plan and facilitate team member meetings. Evaluate condition of furniture, fixtures and décor and make appropriate changes and / or repairs.

Took food/drink orders and conveyed them to kitchen staff. Provided excellent customer service. Worked closely with restaurant staff to ensure that orders were served in an efficient manner Orders were assembled properly in the kitchen and delivered to customers in a timely manner. Collected payment and thanked customers prior to their exit. Worked with staff members to provide team oriented service. Managed waitresses.

Datenbeschaffung, -aufbereitung, -auswertung und -archivierung Konfiguration von Hard- und Software Entwicklung von Programmen für die betriebliche Anwendung Erfassung und Dokumentation von Unternehmensleistungen Marketing Managment

Fremdsprachen und Korrespondenz. Betriebswirtschaftslehre Rechnungswesen Textverarbeitung Fremdsprachen: Englisch, Russisch