Nishant Swami

• Consultation for new projects, maintaining SLA’s, trainings to new joiners, recruitment. • Point of contact for any IT related issues. The Support Operations Team supports Halliburton's internal users and, well over 100 applications, Halliburton's business customers. • Resource Management, enhancing productivity, was maintaining Quality as per company norms as well as industry standards, Employee Development, Maintaining Service Factors, CSAT and conducting Focal Point Review.

• Supported business application administration, Support and Team Training, maintaining SLA’s, incident & problem mgmt. • Work as part of a team providing IT related issues support to HP/EDS employees & respective clients. • Dealing with the technical issues on a daily basis using a tracking system • Managing Windows Server in regards with the users account for: - • Win 2K3 Active Directory Services, • Network Printer • Clarify • Imaging

• Supporting and maintaining related issues for Win servers as well Client OS. (updates, blue screens, connectivity issues. • Troubleshooting the issues related with the Win servers as well Client OS like: - o Internet Explorer issues o Windows updates o Patches, o Installation o Up gradation o Work Group environment issues o Blue Screen errors etc. o Connectivity