Nikki Blando
Angestellt, Technical Support Analyst, Visa Europe
München, Deutschland
Über mich
Excellent English Communication Skills, writing and speaking. I Have a total of 12 years in Technical, and IT Help Desk/ IT Service Desk Experience. A total of 4 years in Customer, and Financial/Banking Services. I am a Team Player and able to multi-task and work with minimum supervision. I am Knowledgeable in Help Desk/Service Desk tasks. Exchange 2010, Active Directory. Iphone, I-pad and Android trouble shooting. Customer focus, and knowleageable in providing excellent customer service. My goal is to give my best in my work to be able to contribute to the company, while I am gaining the experience and also the skills to become a better employee. To Love my job so that my job will love me back.
Werdegang
Berufserfahrung von Nikki Blando
>To provide quality and satisfaction service to the users, in all IT Related concerns. >Providing On-Site support and remote support for users. >Mac and Windows ( Laptop ) deployment and installation. >Trouble shooting of all Mac and Windows related hardware and software issues. >Internet connection issues, such as slow or intermittent connection. >Preparation of Hardware for new Employees. As well as collection of Hardware for leaving Employees.
1 Jahr und 10 Monate, März 2021 - Dez. 2022
IT Specialist
Aioi Nissay Dowa Insurance Company of Europe SE>To provide quality and satisfaction service to the users, in all IT Related concerns. >Windows Deployment for Laptops. >Internet connection issues, such as slow or intermittent connection. >Preparation of Hardware for new Employees. As well as collection of Hardware for leaving Employees. >Updating inventory of Hardware. >Ensure of the smooth On-Boarding of new employees. >User Administration and User Provisioning, processing request for account creation, deletion and modification of account.
6 Jahre und 8 Monate, Mai 2014 - Dez. 2020
IT Analyst
TCS - Tata Consultancy Services
>User Administration, processing request for account creation,deletion of account, and all other user related requests. >Trouble shooting email accounts like Outlook, Office 365, Blackberry, Iphone, Ipad and Android. >Account creation using Exchange 2010 and Active Directory. >Mapping drivers and printers. >Mapping shared folders/drives. >Password Reset using Active Directory and other webconsoles. >Basic desktop and software trouble shooting. >Providing permission using Exchange 2010 and Active Directory.
1 Jahr und 6 Monate, Juli 2012 - Dez. 2013
Senior System Executive Analyst
Cognizant
>Trouble shooting email accounts like Outlook, Blackberry and Iphone/Ipad >Account creation using Exchange 2010 and Active Directory >Mapping drives and printers >Password Resets using Active Directory and other webconsoles. >Basic desktop trouble shooting >Providing permission using Exchange 2010 and Active Directory >Creating Distribution List using Exchange 2010 >Basic trouble shooting of Microsoft Word Excel and Powerpoint >Providing support through e-mail and phone
1 Jahr und 4 Monate, März 2011 - Juni 2012
National Help Desk / Technical Support Representative Tier 2
24/7 Customer
>Trouble shooting no connectivity issues ( No internet connection/service ) >As much as possible provide an initial cause, and also explain to the customer what needs to be done and try to resolve it. >referring the customer to the manufacturer if its issues with the device. >provide excellent customer experience for great satisfaction. >Email configuration Outlook 2003-2010 >Phone Support
>Provide excellent customer service to the clients. >Process policy spread sheets for the clients for reference. >Email support/phone support >Provide information to the clients when making inquiries through email and phone. >Coordinate certain inquiry to our onshore counter part for verification.before providing information.
1 Jahr und 4 Monate, Feb. 2009 - Mai 2010
Technical Supporter
Teletech
>Trouble shooting no connectivity issues ( No internet connection/service ) >As much as possible provide an initial cause, and also explain to the customer what needs to be done and try to resolve it. >referring the customer to the manufacturer if its issues with the device. >provide excellent customer experience for great satisfaction. >Email configuration Outlook 2003-2010 >Phone Support
1 Jahr und 10 Monate, Apr. 2007 - Jan. 2009
Customer Service Representative
IBM Daksh
>Provide excellent customer service to the clients. >Process all financial inquiries and requests. >Answer and provide assistance to all financial request and inquiries. >Phone Support. >Up-selling of financial products and services. >Coordinate certain inquiry to our onshore counter part for verification before providing information.
Ausbildung von Nikki Blando
3 Jahre und 11 Monate, Juni 2001 - Apr. 2005
Business Administration
City College of Manila
> Business Management > Management > Economic analysis > human resources > Basic accounting 1 > Basic accounting 2 > Marketing > The turnover > Finances
Sprachen
Englisch
Fließend
Deutsch
Gut