Nelson Coelho

Berufserfahrung von Nelson Coelho

• Bis heute 3 Jahre und 9 Monate, seit Okt. 2020

  Systems Administrator

  comforte AG

  • IT administration and further development of our heterogeneous IT system landscape • Management continuous optimization of the internal Comforte server network • Operation and support for software and servers as well as installation, replacement and maintenance of hardware • Administration of virtualization and storage area environments • Preparation, maintenance and optimization of operational documentation

• 8 Monate, Feb. 2020 - Sep. 2020

  2nd Level Supporter

  GK Software SE

  • Included within the 2nd Level Support Team for multiple projects. • Tracking both customers and projects’ issues through JIRA and Confluence. • Investigation of Software, infrasctructure and/or hardware issues reported by customers. • Constant contact with Windows and Linux environments, SQL (Oracle, Firebird, MS SQL) databases and XML content.

• 4 Monate, Okt. 2019 - Jan. 2020

  Technical Consultant

  Olenick Global

  • Development of scripts to support and automate project activities. • Identify and document procedures to execute upgrades, deployments, and migrations. • Provide support for user testing and integration testing. • Provide support for all project environments from development up to pre-production. • Server deployment/rollout management. • Responsible for user management and user administration in lower than production environments. • Active directory group management and administration.

• 4 Monate, Juli 2019 - Okt. 2019

  Systems Administrator

  Digiweb

  • Daily monitoring of server health and performance, server space, backup jobs. • Application of security updates and patches to servers and clients as required. • Source new solutions where required & negotiate with suppliers. • Maintain & update policies, procedures and document environment configurations, disaster recovery procedures, etc. • Automate routine procedures to allow faster resolution of issues, greater customer satisfaction.

• 1 Jahr und 4 Monate, März 2018 - Juni 2019

  Systems Engineer

  BBC

  - Part of technical support team of the WhatsOn software project. - Implementation of hotfixes, backups, and WhatsOn software updates. - Monitoring and maintenance of application servers. - Responsible for development and converting Python scripts to PowerShell to be implemented in the production environment. - Planning and execution of export of Oracle databases and their monthly backups. - Editing of technical documentation for internal use of the BBC and monitoring tasks and projects using JIRA.

• 1 Jahr und 6 Monate, Okt. 2016 - März 2018

  Systems Engineer

  iGame Media Ltd

  - Implementing, maintaining, and providing solutions for systems (Linux and Windows) and networks (Cisco switches and routers). - Designing, implementing and maintaining a Linux based Centralized Image Deployment server. - Designing, implementing and maintaining an Active Directory solution. - Deploying and maintaining application servers. - Deploying and maintaining virtualisation infrastructure (VMWare, Citrix, Xen). - Provide technical support to all users inside the company.

• 3 Jahre und 1 Monat, Aug. 2013 - Aug. 2016

  IT Support Specialist

  Hetzner Online GmbH

  - Hardware, network and software maintenance on dedicated servers. - Resolving hardware and network issues reported by customers via Email and/or telephone in English, German, Spanish and Portuguese. - Providing solutions for issues reported by customers for FreeBSD, Linux (Debian/ Ubuntu/ CentOS/ OpenSuse) and Windows servers. - Constant exposure to Python and Bash scripting and network protocols. - Reporting network attacks and subnet scans to the Network Department.