Prof. Neena Bhardwaj

Hi My current location is Frankfurt and i'm searching for a job.

These were my job responsibilities :- • Training and Development • Recruitment, Resourcing and Manpower Planning • Acting as a Coordination Head with the line departments for procuring man power and searching new talent. • Handling Recruitments • Induction and Orientation Program • Organizing and Conducting induction and orientation, managing compensation and benefits. • Performance Appraisals. • Taking care of all the Operation activities in the Company.

• Training and Development • Recruitment, Resourcing and Manpower Planning - Acting as a Coordination Head with the line departments for procuring man power and searching new talent. - Handling Recruitments • Induction and Orientation Program - Organizing and Conducting induction and orientation, managing compensation and benefits.

• Taking Care of Training & Quality • Handling Training batches of Sales, Retention, and Collections ofVodafone Process. • Conducting Product Training Program and Refreshers Batches. • Maintaining the records for every activity which includes Knowledge Evaluation Test, Language Proficiency Test, Refresher Training Program and Process Certification Test. • Responsible to maintain the timelines for the entire training matrix.

• Handling Prepaid process ofVodafone. • Conducting Product Training Program and Refreshers Batches. • Coordinating with primary team lead and other support staff to make sure that all SLA (Service Level Agreement) targets are met. • Maintaining the records for every activity which includes Knowledge Evaluation Test, Language Proficiency Test, Refresher Training Program and Process Certification Test. • Responsible to maintain the timelines for the entire training matrix

• Handling Dynatos process of Airtel. • Conducting Product Training Program and Refreshers Batches. • Coordinating with primary team lead and other support staff to make sure that all SLA (Service Level Agreement) targets are met. • Maintaining the records for every activity which includes Knowledge Evaluation Test, Language Proficiency Test, Refresher Training Program and Process Certification Test. • Responsible to maintain the timelines for the entire training matrix.

• Handling prepaid process of TTSL & Docomo with a team of 120 associates. • Responsible for the training (product & systems) of the new batches. • Maintaining the records for every activity which includes Knowledge Evaluation Test, Language Proficiency Test, Refresher Training Program and Process Certification Test. • Responsible to maintain the timelines for the entire training matrix. • Also conducted the on floor trainings to the associates

• Handling the main operations for the smooth running of the store which includes morning briefing to the other staff, providing timely updates, maintaining the store records. • Responsible for the training of new staff. • Maintaining the updated record for every new acquisition and keep the staff motivated so that the targets can be achieved. • Maintaining the reports like Walk-In customer, Sales, Service, Walk-In Management System, LPMS, Daily Roasters and Retentions.

• To settle the queries of the inquisitive customers. • Updating the customers with all the new schemes that are being run by the company in market. • To end up each and every call with the customer satisfaction

I'm in Frankfurt on Job seeker visa.My Qualification is BBA and i speak Fluent English.