Mag. Natalia Kapoor

Management and coordination of key projects, programs and applications; Act as a central liaison for all project/transition activities & mitigate potential issues and escalations; Manage project deliverables, milestones, plan, cost, quality and stakeholders; Agrees, controls and reports any proposed changes to agreed scope, timeline and plan; Responsible for day2day client relationship and expectations management; Carry out risk assessment, due diligence and ROI index prior to all migrations

Data Collection & Consolidation on consumers, competitors, marketplace and information into actionable items, reports and presentations; Discreet market research based on customized requirements

Started as a Payments Officer and over the period of 5 years, advanced in my role towards managing multiple teams of Payments & Investigation specialists while directing operations for Europe; Conduct periodic group level audits to ensure legal, compliance, regulatory & ISO level information security standards were maintained; Innovation lead for payments department & responsible for operations transformation using RPA & emerging technologies (AI, Chat-bots etc.)

Improve operations: Recommend and implement processes and tools to improve delivery and maintenance by automating redundant & repetitive manual tasks; Introduced Agile methodology to projects to maximize efficiency, increase productivity & deliver early business value to clients; Utilize web analytics & performance data to analyze content & recommend ways to improve client web content; Conduct regular quality checks on data flow from Product Information Management tool to the Content Management System

Work independently to develop content strategy and to manage, co-ordinate & prioritize tactics and projects; Developing companywide creative processes including high priority brainstorms, emerging social opportunities & innovating campaign work; Working with sourcing and vendors on all negotiations during the lifecycle of the contract; Administrative & management support including status reporting, monthly dashboards, contract & budget management

Responsible for managing day-to-day office operations & procedures to ensure organizational effectiveness & efficiency; Assisting HR in recruiting, hiring & training process of new employees, interns & student workers; Liaising with facility and property managers regarding service issues, biometric access management & general maintenance topics

Human Resources management, Finance management, Project management, Development of personal competencies

Political Science & International Relations