Musa Nassir

To provide a consistent professional approach to all clients through the highest standards of product and service. To actively contribute to meeting and exceeding sales targets and profit margins

Empowered to make decisions within the Region and on behalf of the Region, and authority to make cross functional decisions in partnership with peers of other functions. Accountable for achieving the Regional sales and profitability goals of Dubai Holidays, in so doing provide direction and leadership to the field Regional Staff while responsible for the customer satisfaction and market share within the Regional geography. Lead the Regional offices in E- Africa to meet company goals and objectives

Self-motivated and diplomatic professional, can confidently work with a variety of people from different cultures and backgrounds. Responsible for securing sales, through -identifying market opportunities from effective market research. -service development based on information gathered through market research and customer feedback -ensuring Quality control in all operations -Identifying,maintaining and enhancing clients and industry partners relations -Maintaining a contact database

Handling enquiries or problems encountered by corporate operatives and liaising with other departments such as reservations, ticketing and finance to solve them. Report any potential concerns for company feedback i.e. other airline practices, political & economic influence Interact with the customers and perform all aspects of customer service and satisfaction, including handling telephone calls, handling customer enquiry and complaints.

Tactfully manage and coordinate with various departments of the company like Sales, Logistics/ Distribution/Warehousing/shipping, and Accounts & Management for the purpose of expediting the Export Sales orders of Tobacco products. Performed export sales analysis and reporting, including assessing market trends, customer profile and their preferences. Ensure proper follow-up and trace on pending jobs for execution as per deadlines.

Responsible for assisting the Restaurant Management team in providing supervision leadership and control of team members within each shift; conduct orientation and on the job training for new employees; maintain standards of customer service, products and hygiene in the daily operations of the restaurant

planning and organizing major functions.