Monika Osierda

• Cooperate with clients to determine their needs and advise them appropriate destination, modes of transport/airlines and accommodations options • Provide post sales assistance to the customers and upsell or cross sell • Ensure customer loyalty by providing exceptional customer services • Strongly oriented on direct sales and negotiating with customers on price • Dealing with and resolving customer complaints and concerns • Plan and work towards meeting sales, conversion and PPB target

Working on the research project focusing on accommodation of the future Researching and analyzing information and developing databases in Excel Contacting and interviewing international entities and identifying trends

• Providing excellent customer service • Prepared gallery for exhibitions, special events and campaign meetings • Part of a dynamic team in a busy period during the Fringe Festival Edinburgh

• Communicating all aspects of travel and support to client • Responsibility on travel arrangements, e.g. visas and passports • Dealing with and resolving customer complaints and concerns • Negotiating with customers on price and building strong relationships with clients • Meet the monthly targets and handle budgets

General subjects included the most noteworthy current topics from economics, management theory and sociology, with specific focus on transitional economy problems and globalisation.

Course covers topics as diverse as marketing, economics, cultural history, law, geography and interpersonal psychology within the context of tourism and recreation. Supplementary subjects include sociology and human physiology.