Mohamed Elsaadany
Bis 2022, International management, Deggendorf University of Applied sciences
Deggendorf, Deutschland
Werdegang
Berufserfahrung von Mohamed Elsaadany
1 Jahr und 8 Monate, Jan. 2013 - Aug. 2014
Shift Leader
Ramada Dubai Hotel (Dubai, UAE)
- Manage front desk operations, ensuring that all guests receive the highest quality of service. - Oversee the check-in and check-out processes, as well as handle guest inquiries and complaints. - Train and supervise front desk personnel. - Ensure that staff is meeting all standards of customer service. - Responsible for the management of accounts payable with respect to front desk operations, including logging invoices and receipts in management's checkbook, and payment of invoices in a timely manner.
1 Jahr, Feb. 2012 - Jan. 2013
Guest service agent
Dubai Cosmopolitan Hotel (Dubai, UAE)
Attend hotel soft and grand opening. Greeted and welcomed customers immediately with a friendly and sincere welcome. Offers guests updated rooms and promotes hotel amenities, food and beverage outlets and services. Greet guests by name, if known and escorted to their room to make them feel expected and welcomed. Handling cash and using Opera system Completed and processed the registration of guests by encoding and retrieving information from the system
1 Jahr, Feb. 2012 - Jan. 2013
Front Desk Agent
Giuseppe Celico
1 Jahr und 9 Monate, Juni 2010 - Feb. 2012
Guest Ambassador and Sales
Burj Dubai
1 Jahr und 6 Monate, Juni 2010 - Nov. 2011
Guest ambassador and sales representative
At the Top Burj Khalifa (Dubai, UAE)
Provides a visible customer service presence by meeting and greeting customers And responding to customer needs throughout all roistered aspects of At the top Burj Khalifa including Guided Ticketing, Crowd Control, Hosting and lift Operations. Selling ticket to the guest to visit at the top of Burj Khalifa. Acts as an Ambassador of the UAE to promote the very best we have to offer as a Tourist destination in line with our relevant industry endorsements.
2 Jahre, Juli 2008 - Juni 2010
Data entry CID and Front desk agent
Media Rotana Hotel (Dubai UAE)
Attend hotel soft and grand opening. To forward the valid ID's / Passports' information of hotel guests within one hour of their arrival departure via the CID / Police Data Entry System. Promotes hotel amenities, food and beverage outlets and services. Receive each guest call in a professional and friendly manner. Greet guests by name, if known and escorted to their room to make them feel expected and welcomed.
2 Jahre, Juli 2008 - Juni 2010
Data entry CID and Front desk agent
MEDIAN Hotel GmbH
2 Jahre und 9 Monate, Nov. 2005 - Juli 2008
Custumer Service and Crew trainer
Americana Company Hardees (Dubai, UAE)
Training the new team members the operations. Makes suggestions for drink and food, using suggestive selling techniques. Work as team member. Good knowledge of food service styles and techniques, concern for cleanliness and hygiene. Concern for cleanliness and hygiene; both personal and professional. Friendly greeting with smile and eye contact. Suggest suitable product according to customers’ needs. Ensuring customer service at all times in the highest standard.
3 Jahre und 7 Monate, Jan. 2005 - Juli 2008
Front line as cashier and Crew trainer
Amricana Company
3 Jahre und 1 Monat, Sep. 2002 - Sep. 2005
Sales & marketing
Elkamal
Ausbildung von Mohamed Elsaadany
7 Jahre und 9 Monate, März 2015 - Nov. 2022
International management
Deggendorf University of Applied sciences
Bis heute 20 Jahre und 11 Monate, seit Aug. 2003
Accounting
Technical Commercial Institute
Accounting
Sprachen
Englisch
Fließend
Arabisch
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