Milos Crnobrnja

- Conducting technical, product, onboarding and IT training for new employees and new clients - In charge of translating the clients needs into a sustainable learning solution - Presenting complex facts interactively and conveying them using digital technologies

- Worked with other PwC Academy and global support teams on the establishment of new processes in the LMS (new releases, regular updates, testing, etc) - Creating and designing different internal marketing campaigns in order to promote training events and popularize learning management system usage - Gathered technical requirements for LMS and L&D systems and worked with vendors to deliver them according to business needs

Global team member, responsible for: - Planned and executed DHL global events (Global Energy Conference 2018, Global Technology Conference 2019, Innovation Days and other events) - Content creation and curation - Planned and executed different communication plans for the DHL internal community - Internal communication: newsletters, community calls and email campaigns - Managed and maintained DHL Global Technology and Global Energy Conference event websites

- Lead generation - Inbound sales and outbound sales - Sales presentations, meetings and email outreach prospecting - Creating contracts and sales proposals - Communicating with the company’s existing clients to sell additional services - Managing the CRM system (HubSpot) - Planning, implementing and budgeting yearly sales strategy - Working with Account Managers and Account Associates on servicing our clients

- Developing quality organizational strategies and plans ensuring their alignment with short-term and long-term objectives - Overseeing all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission - Led, managed and coached a team of 6 members - Build trust relations with key stakeholders, from the government to corporate partners

- Worked across the full training life-cycle from training needs analysis to delivery and evaluation - Created and conducted training and workshops on local and national conferences, weekly or monthly - Designed new training courses and curriculum development for different departments (sales, marketing, customer care and operations) - Implemented a brand new e-learning strategy in the entire entity - Conducted online, virtual training and created several webinars together with SMEs

Globalization