Michael Zimmerman

To provide low-cost, high-impact solutions to companies seeking to enter the global consumer market for technology products via retail, OEM or service provider channels. We are a focused consulting company that can provide timely, hands-on assistance to any company that needs help setting up various facets of its business quickly and efficiently –- from sales and marketing, to product development and supply chain management, to after-sales support -- with an emphasis on bringing technology products t

Senior Vice President / Executive Vice President Oversaw 5,000-staff department in providing worldwide customer service support for call center, repair facilities, in-home installations, and extended warranty needs. Negotiated 3rd-party service and outsourcing contracts, and ensured product readiness for Gateway products including desktop/notebook computers and servers. Devised marketing strategy and customer care services product outline/projections. Financial Contributions •Generated $100+ million in

Supervised relationships worth $18 billion in annual sales with manufacturers including Hewlett-Packard, Compaq, Sony, JVC, Motorola, Sharp, etc. Managed a $200 million service budget, and coordinated an asset recovery department of $30 million. Oversaw 12 distribution centers and the company’s service finance group, call center operation, and customer service for consumer electronics and appliances. Managed $800 million in extended service revenue, and led vendor meetings on strategy, tools, processes, and