Michael Herbsthofer

Angestellt, Windows Client Architect | Service Owner Windows Client, Red Bull GmbH

Fuschl am See, Österreich

Fähigkeiten und Kenntnisse

Client Management
Windows
Partner Management
IT Service Management
Softwareverteilung
Patch Management
Service Owner
Eskalations Management
Printing
Print Management
DevOps
Workspace
Product-Lifecycle-Management
Service Strategy
Service Support
Budget Planning
Service Design
Service Operation
Contractual Agreements
Service Transition
Continuous Service Improvemement
Device Management

Werdegang

Berufserfahrung von Michael Herbsthofer

  • Bis heute 7 Jahre und 6 Monate, seit Jan. 2017

    Windows Client Architect | Service Owner Windows Client

    Red Bull GmbH

    plan/coordinate new windows releases based on Windows 10 | define Release Strategy Change Management | Ensure stability, scalability and improve service performance Account for appropriate Usability and end-user satisfaction with the Service point of escalation for major incidents | spoc for the Service across the organization manage and optimize costs of the Service | plan budget Manage external partners contributing to the Service Delivery

  • 6 Jahre und 10 Monate, März 2010 - Dez. 2016

    IT Consultant | Team lead

    REWE Systems GmbH

    test, presentation, implementation and establish new POS systems Plan, coordinate and implement national rollouts | coordinate the installation and support of POS systems | third level support | coordinate external service providers Team leader | coordinate daily business | purchase of hardware | accounting for ser- vices budget responsibility

  • 3 Jahre und 5 Monate, Aug. 2006 - Dez. 2009

    Service Technician Field Service

    Vattenfall Europe AG

    second level support of IT workplaces and mobile devices IT support for board members | support video conference systems

Ausbildung von Michael Herbsthofer

  • 2 Jahre und 6 Monate, Sep. 2012 - Feb. 2015

    Computer Science

    Wilhelm Büchner Hochschule

  • 3 Jahre und 1 Monat, Aug. 2003 - Aug. 2006

    IT Systems Engineer

    Vattenfall Europe AG

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

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