Merve Ünal

Angestellt, CRM Manager, Tchibo GmbH

Fähigkeiten und Kenntnisse

CRM Systems
Customer Relationship Management
E-Mail Marketing
Microsoft Dynamics CRM
Customer Relationship Management (CRM)
Salesforce
Campaign Management
Marketing automation
Internet Marketing
SAP CRM
Direct Marketing
Newsletter
MS Dynamics
Google Analytics
Lead Management
Customer Experience Management
Marketing
CRM Software
E-Commerce
Customer service
Data Analysis
Content marketing
Jira
Lead Generation
Content management
Social Media Marketing
Marketing Communications
Analytical CRM
Customer segmentation
Google Ads
E-Business
Social Media
MS Office
Online shopping
International experience
International Business

Werdegang

Berufserfahrung von Merve Ünal

  • Bis heute 3 Jahre und 6 Monate, seit Jan. 2021

    CRM Manager

    Tchibo GmbH

    • Creating analytical models including Segmentation, Churn, Next Best Offer and designing action plans for Newsletter & Push Notification Channels • Being responsible for local/ global tools on data/ CRM • Working together with International E-commerce teams on traffic, user, Sales & CR data, to draw insighta & improve business results • Analyzing data from Google Analytics, Exactag and Tableau to create customized reports calculating key Performance indicators, metrics and trends

  • 1 Jahr und 7 Monate, Juni 2019 - Dez. 2020

    E-Commerce Specialist

    Tchibo GmbH

    • Defining and implementing market strategy with cross functional teams (marketing, suppy chain, IT, sales, etc.) • Coordinating promo plans for online webshop and Marketplace • Analyze and interpret eCommerce partner’s Sales report to identify strengths, weaknesses and Business opportunities • Responsible for eCommerce Assortment & Category Management • Responsible launch for new Marketplace partners; implementing products to their own system. Have an experience platforms of Trendyol and E-Bay.

Ausbildung von Merve Ünal

  • 3 Jahre und 10 Monate, Sep. 2014 - Juni 2018

    International Business Administration

    Istanbul Bilgi University

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