Melisa Baute
Bis 2022, Customer Success Manager, GoTo
Karlsruhe, Deutschland
Werdegang
Berufserfahrung von Melisa Baute
2 Jahre und 4 Monate, Okt. 2019 - Jan. 2022
Kundenberaterin
LogMeIn
1 Jahr und 9 Monate, Feb. 2018 - Okt. 2019
International Customer Service Representative
LogMeIn
-Effectively interact with customers of all technical skill levels to assess severity level and define, research, and resolve issues and questions quickly and accurately. -Provide timely updates to customers, colleagues, and management on the status of outstanding issues. -Convey customer feedback to appropriate business areas such as Marketing, Product Management, and Development. -Educating customers to improve product/feature usage and customer satisfaction. -Supported languages: ES / EN / FR / IT
-Interact with customers providing technical support and problems solving abilities. -Identify, evaluate and prioritize customer problems and complaints. -Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. -Evaluate new services, processes and technologies introduced at the helpdesk. -Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
7 Monate, März 2017 - Sep. 2017
IT Onsite Support Analyst & Knowledge Transfer
International Olympic Committee
-Participate and contribute as Knowledge Transfer in the Migration of Windows 7 to Windows 10 with all the adaptations in software and hardwares. - Escalate technical issues to the Incident Manager as necessary to resolve incidents within Service Level Agreement (SLA) targets - Search within the Knowledge Bases and leverage Knowledge Articles to get required information - Submit Request for Knowledge when a Knowledge gap is identified
3 Monate, März 2014 - Mai 2014
Education & Translation Intership
Primary School Roger Sémat
-Teach children with learning disabilities and behavioural problems. -Organise and plan kids learning activities.
Ausbildung von Melisa Baute
10 Monate, Sep. 2013 - Juni 2014
Internationales Hochschulstudium (Erasmus-Programm)
Universität Paris VIII Vincennes-Saint-Denis
Übersetzer & Dolmetscher Hochschulabschluss: Englisch – Französisch.
4 Jahre und 9 Monate, Sep. 2010 - Mai 2015
Übersetzer & Dolmetscher Hochschulabschluss: Englisch – Französisch
Universität Las Palmas de Gran Canaria
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
Französisch
Fließend
Italienisch
Gut
Deutsch
Grundlagen