Meisam Heidari

As an ICT professional with over 9 years of experience, I've led and managed a range of IT services at MTNI, a major mobile operator in Iran. I successfully delivered new services within scope, budget, and timeline, and maintained existing ones per SLA standards. My role included supervising a large team of technical and customer care specialists, offering guidance and support. I hold a Master's in Electrical, Electronics, and Communications Engineering from Tarbiat Modares University and have a strong background in ICT service management, technical support, and IT operations. I am passionate about technology and innovation, continuously seeking to learn and apply new skills to enhance service quality. As a team player with strong communication skills, I excel in understanding customer needs, presenting product benefits, and creating valuable solutions. I am eager to apply my expertise in ICT project management to new challenges in digital transformation.