Maximilian Bell

A Team Manager within the Customer Service Department at Booking.com I have the pleasure of interacting on a daily basis with a high variety of cultures. My main responsibility consists in developing my direct reports potential through coaching and feedback. The challenge of my role is Managing Change in a fast passing environment and setting feasible goals in accordance to ever changing business demands.

Part of the local Management Team, acting as supervisor for the contingent workforce. Activity consists in developing direct reports and handling their administrative tasks by conducting regular face to face session and coffee talks. Coordinating with HP mgrs. for hiring, performance management, trainings and Salesforce.com account obfuscation process. Coordinating with APT mgrs. in order develop and deploy successfully employee engagement activities within the Bucharest Hub.

Part of the Frontline Master Data Team, acting as interlocutor between our requester, Back Office Team and Country SME’s. Basic activity consists in validating new account creation requests in the new CRM tool used by HP (Salesforce.com) and providing instructions to the Back Office Team according to WW process defined guidelines. The main activity for me consists in consolidating the Master Data documentation together with custom issues and their current workarounds.

Main activity consists in solving HP Sales Representatives requests which vary from configuration, pricing to order booking which implies E2E process knowledge in order to successfully coordinate the back office processes and support the EMR organization.

Promote company portfolio in veterinary pharmacies, clinics and hypermarkets according to the company’s market strategy. Managing customer interaction, delivery, Invoicing and collection of debts. As administrative tasks, a weekly activity reports and sales meetings in order to share best practices and customer insight.

Financial Audit