Martina Birova

Responsible for accuracy & maintenance of company’s business partner data. Providing best of breed data with help of different reporting tools. Daily communication with business users and functions, coordination of information & data used for strategic decisions within the company.

Owner of IT processes and IT services throughout different countries (India, China), practicing Operational Excellence (Six Sigma, Lean, MOS) to drive processes and cost improvements, delivering KPIs, SLAs, ISO 27001

Managing external client relationship, delivering procurement services, providing client presentations, preparation of new client projects and their successful go-lives, budget planning, managing of project finances

Supervising small sized team of IT professionals delivering 2nd level support to external client, implementation of Knowledge Management, ITIL practices

Daily conference calls and interlocks with the virtual team in India, handling escalations to ensure prompt resolution, producing statistical reports, providing service excellence feedback and team leader assessments

Administering User IDs on behalf of the application owners - tasks related to user ID management along with creation, change, deletion and troubleshooting

Providing internal 1st level support for IBM employees for IT related problems and queries – client as well as server based applications and escalations to special support groups