Marko Bartulac

Certified Training in the following: - Agile Management & Consulting - Project Management (IPMA) - Train the Trainer - Change & Process Management - Coaching - Systemic Coaching - Mediation Additional Training in: Basics of Frontend Development (HTML, CSS, JavaScript) Personal Development / Sabbatical: - Travelling around Europe (Italy, Austria, Balkans)

- Analysis and evaluation of customer business processes and needs - Project management and compilation of cross-functional teams - Management of strategic Global Account across 20+ countries - Contract negotiations and closings - Main industry focus: QSR and Hospitality - Solution range: Software, Hardware and Services - Revenue growth of 30% in less than 2 years (despite pandemic related restaurant closures)

- Key Account Management and Business Development - Growing business accross Europe (DACH, NL, Northern and Eastern Europe) - Main industry focus: Retail, Hospitality and Logistics - Networking & building strategic partnerships with OEM’s and channel partners - Liaising with cross-functional internal teams to develope tailored solutions - Contract negotiations and closings - Revenue growth of 136% in 2.5 years - Biggest new customer win: € 3.5M annual revenue

Based at Iconex' production facility in Peterborough (UK) I am supporting our customer base in the DACH region and Netherlands, remotly and by traveling to face-to-face meetings. My responsibilities lie in building and developing relationships with key contacts and developing business with our existing clients and winning new customers in my region. I am focused on helping clients to improve their processes and achieve lowest cost of ownership with Iconex customized solutions.

A smooth order flow. As delivery coordinator in Orderman’s inside sales team I am acting as an interface between the customer, the field sales department, the finance department and the logistics to ensure smooth and accurate order processing and delivery. The variety of tasks include also daily tele sales activities, creating of different reports (revenue, quantity, etc.) on a weekly and monthly basis, supporting the sales director and account management in administrative matters and process improvement.

Placing outbound phone calls to identify multiple decision makers and opportunities within accounts, fielding inbound calls to develope new opportunities and cross-sell, coordinating the information flow between customer, sales, finance and logistics according, creating monthly and weekly revenue reports, managing the customer relationship to increase customer loyalty and satisfaction, which includes post-sale problem resolution.

- Deputy team leader - Training of new hires - Process improvement and continuous optimization of workflows - Updating internal knowledge base and writing training manuals - Generating daily and weekly incident reporting - Supporting Key Accounts in the DACH region and the UK - Award: NCR MSO Customer excellence award 2012 (Best Help Desk Agent - by customer voting)

Freelance interpreter and translator for German, English and Serbian. Written and oral translations.

As Telesales Agent I am performing cold calls to identify potential customers and generate leads, advising present or prospective customers by answering incoming calls, influencing them to buy or retain product by following a prepared script to give product reference information and maintaining database by entering, verifying, and backing up data.