Maria Krings

Angestellt, Executive Team Coordinator, SAP

Munich, Deutschland

Fähigkeiten und Kenntnisse

English
IT Management
Customer Services
Team Leader
Administrative
Client Experience Management
IT Help Desk
Leadership
Coaching
Technical Documentation
Management

Werdegang

Berufserfahrung von Maria Krings

  • Bis heute 7 Jahre und 5 Monate, seit Feb. 2017

    Executive Team Coordinator

    SAP
  • 2 Jahre und 2 Monate, Dez. 2014 - Jan. 2017

    Executive Assistant

    SAP Hybris

  • 7 Monate, Mai 2014 - Nov. 2014

    Global IT and Cloud Services Team Coordinator

    hybris software, an SAP company

    Acting as a bridge between Global IT and Cloud Services. Creating and maintaining documentation, wiki and communications. Coordinating events, work, teams and people.

  • 2 Jahre und 4 Monate, 2012 - Apr. 2014

    Technical Documentation Specialist

    hybris software, an SAP company

    Gathering requirements, organizing, reading, and anlyzing technical information, concepts, programs, and existing product information from various sources to document new or changing product functionality and customizations.

  • 11 Monate, Jan. 2012 - Nov. 2012

    Student

    ASL Internationale Sprachenschule

    Since the begining of the year I have been studying German intensively and I am currently enrolled in an intensive German language class.

  • 7 Monate, Juni 2011 - Dez. 2011

    IT and Orgainizational Consultant

    InVision Business Consulting

    Consultative approach to client support offering innovative and practical IT and organizational solutions. Providing comprehensive training in MS Office and Windows. Creating technical documentation. Offering virtual and on-site support. Solving complex problems with innovative solutions.

  • 12 Jahre und 11 Monate, Aug. 1998 - Juni 2011

    Help Desk Coordinator/Senior Help Desk Consultant, Client Services

    Bentley University

    Oversaw day-to-day operations and provided leadership to Help Desk staff. Built the Help Desk staff from eight to over 40 student employees within one month. Developed the Student Help Desk, providing services to students which did not exist previously. Offered technical support to over 1,000 clients which resulted in improved client productivity. Served as key liaison between non-technical clients and technicians, giving clients a voice. Led, hired, managed, and trained novice employees in best practices.

  • 4 Jahre und 1 Monat, Aug. 1994 - Aug. 1998

    Assistant Registrar, Graduate School of Business/Registrar’s Office

    Bentley University

    Assisted the Registrar with all areas of student registration and records. Key coordinator of computer information systems. Managed a team of four full-time employees. Performed degree audits, ensuring that all requirements for graduation had been met. Served as Academic Advisor for more than 2,000 students in six MS degree, the MBA, and Advanced Graduate Certificate Programs, enabling students to fulfill their degree requirements. Promoted the retention of students through advising and student contact.

  • 4 Jahre und 11 Monate, Okt. 1989 - Aug. 1994

    Registrar, Division of Continuing Education

    Bentley University

    Administered all aspects of noncredit registration for over 5,000 students per year.Coordinated 14 professionally-focused programs, generating revenues of $6.5M per year.Managed multiple priorities while maintaining exemplary customer service.Supervised all activities of the Registration Assistant & work study students.Oversaw, planned & designed new procedures throughout Banner conversion. Maintained confidential student records, transcripts & grades ensuring students fulfilled certificate requirements.

  • Executive Assistant at hybris software

    hybris software, an SAP company

Ausbildung von Maria Krings

  • 4 Jahre und 10 Monate, Jan. 1994 - Okt. 1998

    Management

    McCallum Graduate School of Business, Bentley University, Waltham, MA

    Business Ethics Negotiations Managing Teams Change Management Interpersonal Relations

  • 6 Jahre und 6 Monate, Sep. 1986 - Feb. 1993

    Management

    Bentley University, Waltham, MA

    Women's Studies Group Dynamics Organizational Develepment

  • 1 Jahr und 11 Monate, Sep. 1984 - Juli 1986

    Business Administration

    Fisher Junior College, Boston, MA

    Systems Analysis Pascal Basic

Sprachen

  • Englisch

    Muttersprache

  • Italienisch

    Fließend

  • Deutsch

    Grundlagen

Interessen

Networking
Literature
Travel
Cooking and Quilting

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