Luka Birkic

▪ Organizing and managing projects with Trivago’s international community, providing guidelines and assistance, performing quality checks and distributing rewards accordingly. ▪ Cooperating with an outsourcing company (SunTec India) on a project, providing aid, progress realigning via conference calls, ensuring high quality work results. ▪ Monitoring and evaluating the website, researching best practices and user needs and presenting suggestions for improvement.

▪ Developed blueprints based on industry innovation and best practices. ▪ Contributed in development of a blueprint development for DTAG and 12 subsidiaries with a special focus on CX innovation and delivering the “WOW effect” to customers. ▪ Responsible for a successful re-launch of the internal social network used for knowledge transfer to 12 European partner countries.

Marketing and sales.