Lokkesh Krishna Ramakrishnan

Front-End Development with Bulma and Vue JS Backend Development with Pyramid(Python) Framework.

• Respond to customer inquiries regarding orders, deal, promotions and technical problem notifications within SLA period • Managed a high-volume workload within a deadline-driven environment and consistently met performance benchmarks in all areas (quality, CSAT, volume) • Became the lead & “go-to” person for new reps and was selected as one of the process trainer for new reps in the team.

• Reviewed and updated documentation for policies, procedures, standards and guidelines • Assisted with vulnerability assessments and penetration testing for specific applications, services, networks and servers as required • Performed compliance audits against institutionally accepted security controls • Recorded and tracked IT security incidents, including not limited to copyright violations, compromised accounts, e-mail threats and abuse reports from various sources

• Cyber Threat Intelligence • Host and Network Security • Penetration Testing and Incident Response • Cyber Engineering • Digital Forensic Principles and Practice • Legal, Ethical and Professional Practice

• Object Oriented Programming • Computer Organization and Architecture • Software Project Management • Computer Networks • Mobile and Pervasive Computing • Information Security