Lena Hummel

• Client Relationship Management – manage client expectations, improvements and reporting. • Business Development – working on business process mapping with global suppliers for new business as part of a dedicated project team. • Project Management – management of a distribution work stream worth £5m as part of a global client contract. • Third-Party Risk Management – On-boarding processes of new global & local suppliers, contract negotiation. • Team Management – leading a team of Subject Matter Experts.

Coordination of cross-cultural project teams to identify requirements for new solutions and implementation.

- Continous development and improvement of the tariff comparison and Website - Management and development of tariffs and tariff databases - Reporting and product controlling - Competition analysis - Management of partner relations

- Product Manager in the global Deutsche Telekom account - Project management for the on-time launch of new devices (smartphones, tablets, feature phones) - Product lifecycle management - Management of new technology projects - Interface between various Samsung departments and Deutsche Telekom - Sales data analysis

- Product Manager Assistant for Mobile Applications (Visual Voicemail, Libon) - Analysis of KPIs (dowmloads, Playstore ratings, tendencies) - Formalization of customer journey and suggestion for improvements - Conduction of customer research together with an agency to determine the potentials of a new service - Establishment of a business plan for this new service

- Responsible for the German community websites (Germany, Austria, Switzerland) together with one colleague - Moderation of the website - Ensurance of compliance with the rules of discussion topics and comments - Customer support via email - Supporting of the localization process of the new community website - Translations from English to German

Focus Semester in International Marketing and Human Resources Management