Khusbu Niroula

* Eigenstaendige Verantwortung des Incident - und Request Managements * Bearbeitung und Zuweisung eingehender incidents an dieentsprechenden stellen * Erstellung von Reports und Analysen * Bearbeitung von Eskalationen und Berichterstattung an das Management * Pflege aller Daten in den jeweiligen Tools * Abholen der Ersatzteile in Wareneingang * Bestellung, Abholen, und Ein- und Ausbuchen von Ersatzteilen * Versand der verbrauchten Ersatzteile

* Identified customer need and coordinated with warehouse to provide preferred merchandize * Maintained complete stock on shop floor – based on pulling Kanban system * Added Anti-Theft RFID of new shipments and organized the stock room for quick access

Stakeholder SPOC and coordinator for finalizing multiple Agreements with vendors: Security (ISO), GDPR, and purchasing T&Cs. Support to buyers in Requests For Proposals (RfP): NDA agreements, schedule and analysis of Vendor proposals, price analysis and negotiation. Coupa sourcing ERP. Keep track of quality of request and completion on time Weekly reporting to management about risks of non-achieved agreements. and KPI Monitoring