Karthik Selvam

• Administering Field-based training program for the staff; conducting Policy and Process Training for new joiners & Refresher Training for existing staff • Directing Behavioral and Soft skill training to our branch staffs; conducting induction and product training for new team members • Identifying new training needs for all staff; developing training modules and training calendar • Preparing score sheet of trainees and submit report to the Manager

• Conducted three types of audit every month, including handling the Collection audit every month, handling the Borrower audit, and following the Disbursement audit • Managed THENI, CUMBUM, and PERIYAKULAM Territory; analyzed and verified the customer properties • Conducted weekly reporting to the Company; followed the employee personal data verification

• Conducted frequent surveys about business activities of sales; prevented fraudulent activities • Maintained data and records for follow up; formed mutual relationship with sales team for better business • Performed verification regarding cash balance, Accounts, Asset details, and loan documents • Verified customers KYC documents; checked security measures of each branch • Reviewed the staff attendance and their background verification; reported making on weekly basis and submit to the IRA

MBA

Bachelor of Computer Application