Jyoti Ranjan
Bis 2024, Assistant Director, EY (Ernst & Young)
Kochi, Indien
Über mich
Jyoti Ranjan is a Quality Assurance professional with over 13+ years of experience across various industries; Broad background of best practices like ISO, CMM, ITIL, Lean & Six Sigma Implementation and Agile Principles, GxP quality guidelines and regulations, Computer System Validation, GAMP, 21 CFR Part 11, EU Annex 11 and FDA Regulatory Compliance. Key Accomplishments • Successfully Implemented ISO 20000:2011 and CMMI Svc v1.3 for one Business Unit in CGI. • Improved User Satisfaction Score from 63% to 78% by implementing Lean Sigma Green Belt project in Infosys. • ServiceNow Implementation for Incident, Problem and Change Module in Parexel. • Chatbot implementation by leveraging AI Ops Platform in UST Global • Helped in Deployment and Implementation of Workday thus removing several redundant tools related to LMS, Time Tracking, Appraisal, Finance and Procurement at organization level in Calyx. • Successful Navvia BPM Tool implementation in EY for one SBU.
Werdegang
Berufserfahrung von Jyoti Ranjan
1 Jahr und 7 Monate, Nov. 2022 - Mai 2024
Assistant Director
EY (Ernst & Young)
• Lead Navvia BPM tool implementation. • Coach the members on BPM Modelling and Standards. • Define and Maintain the Solution Delivery Framework in line with relevant regulations. • Lead Process Governance & Compliance Framework for an SBU. • Monitor and Manage Processes to Ensure the processes help the Business achieve its Goals. • Conduct BPM Maturity Assessment. • Drive Service & Process Improvement initiatives.
1 Jahr und 9 Monate, Feb. 2021 - Okt. 2022
Quality Manager
Calyx
• Actively plans on validation activities, writes/reviews key validation deliverables and provides the company’s overall validation compliance status • Quality owner for IRT along with Workday and Blueprint • Responsible for coaching & training the teams on SAFe & Scrum • Provide proposals for prominent clients in coordination with Ops team • Develop actions plan to reduce variations and defects to achieve predictable outcomes • Promote a quality culture which applies a system approach to human fallibility
1 Jahr und 7 Monate, Juli 2019 - Jan. 2021
Senior System Analyst
UST Global
• Support ITSM process streamlining across organization • Responsible for conducting trainings and awareness related to ITIL processes • Provide Project Management Consultancy • Conduct Project and Process Audit • Coordinate and conduct training on Agile and Kanban • Perform CSAT Survey Analysis of Project • Involved in ITSM Tool Fitment Analysis (JIRA Service Management vs ServiceNow vs BMC Remedy) for the Organization • Involved in AIOps - Service Management Automation
3 Jahre und 4 Monate, Apr. 2016 - Juli 2019
Senior Quality Specialist
PAREXEL
•Perform or assist the performing of quality assessments •Provide support and advice to operational groups on processes and the use of systems •Support Quality Management •Facilitate reporting, handling and follow up of Quality Issues •Monitor internal quality issues and provide suggestions for process improvements to the appropriate Operations team and Technology Quality Oversight management. •Ensures that the execution of protocols in compliance with current Good Documentation Practices
1 Jahr und 8 Monate, Sep. 2014 - Apr. 2016
Lead Quality Assurance
Infosys Limited
Worked on Agile, Maintenance, Migration and Development projects Assist all the service groups to ensure that all the process/project activities conform to the good practices Work closely with the delivery members to identify improvement opportunities and help them in implementing the initiatives like Lean and Six Sigma
•Perform Process verification checks and Prepare Process Compliance Index •Perform Problem Management •Conduct Project Health Reviews and Assessments about issues, risk and findings •Capture Project/Account specific Metrics and Defect analysis to identify areas of improvement. Translate improvement opportunities to action plan to enhance performance
6 Monate, Juli 2009 - Dez. 2009
Computer Faculty
Syscom Computer Education
• Taking regular assessments for the topics covered. • Act as advisors to the students and help them in clearing their doubts • Motivating the students and encouraging their progress • Manage the behavior of the students in the education centers • Plan assignments, syllabi and other hand-outs for the students • Guiding the students in the hands-on practice sessions
Ausbildung von Jyoti Ranjan
1 Jahr, Jan. 2010 - Dez. 2010
Software Development
IIIT-B
4 Jahre, Juli 2005 - Juni 2009
Computer Engineering
University of Rajasthan
Sprachen
Englisch
Muttersprache
Deutsch
Grundlagen
Hindi
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