Jossy Chinedu Ibe
Angestellt, ITSM Process Engineer, AT&T Global Network Services
Bratislava, Slowakei
Über mich
An enthusiastic & energetic team player and a ServiceNow certified professional with over 16 years of experience in IT Service Management (ITSM) and IT Operation Management (ITOM), Project Management, Process Engineering, Business Analysis, Customer Care delivering smart, responsive IT services. My experience is drawn from both IT and Telecommunications sectors. I am eager to take over challenges at any time and at the same time deliver business results together with the team. I have strong interpersonal skills as well as proven experience in leading teams. I have clear understanding and importance of delivery early value realization and results, improve customer satisfaction all to generate new revenue, reduce cost and expenses for the business.
Werdegang
Berufserfahrung von Jossy Chinedu Ibe
Bis heute 5 Jahre, seit Juli 2019
ITSM Process Engineer
AT&T Global Network Services
Responsible for planning, designing, creating, operating, improve customized Service Assurance and Service Delivery processes of new outsourcing customer who have contracted custom/complex managed network solutions with AT&T. Worked as Lead Consultant in implementation various ServiceNow Modules, delivering smart, responsive IT services. Selected Milestones:
3 Jahre und 2 Monate, Mai 2016 - Juni 2019
IT Project Manager
AT&T Global Network Services
Managing end to end implementation of new clients into AT&T Managed Routers Services (MRS). Selected Milestones: Established and maintain initial contact with client once the service is being sold to the clients. Managed implementation of WAN/LAN for clients (from ordering, implementing and billing). Designed, and developed strategies for the implementation of a new services to our clients. Provide mentoring and coaching to new Project Managers.
8 Monate, März 2015 - Okt. 2015
IT Program Manager
O'krew Consulting
Managed a team of 6 project managers delivering end-to-end complex ServiceNow custom application development spanning 9 programs Selected Milestones: Managed Development of ServiceNow applications from beginning to end. Determine if an application is a good fit and recommends appropriate design alternatives to customer Designed, and implement data model for all application before development Write, test, and debug clients and server -side scripting
Directed end-to-end of delivery of multiple, large-scale IT infrastructure, migration, transition and transformation projects, including scoping project requirements, allocating resources, carrying out risk assessment, tracking costs/budgets, and monitoring progress to ensure completion of project—on time, within budget and to specifications. Interfaced with multi-faced teams of: Engineers, Developers, Project Managers, Analysts and business stakeholders throughout project lifecycle.
Led definition, consolidation and implementation of IT Service Management (ITSM) procedures and Measurements based on agreed and approved client requirements. Interacted regularly with existing or potential customers to determine their needs and develop plans. Evaluated all technical/functional process documentations and executed on-going service improvements across all operations. Coached junior team members on various processes and procedural systems.
11 Monate, Nov. 2007 - Sep. 2008
IT Project Manager
League of Human Rights Advocates Slovakia
4 Jahre und 8 Monate, Feb. 2003 - Sep. 2007
Project Manager/Team Lead
Microwise Computers Nigeria
Managed ITSM project, implementation and support involving matrix cross-cultural and multivendor teams through the full project lifecycle. Led 6-9 member teams on a variety of efforts
1 Jahr und 1 Monat, Jan. 2002 - Jan. 2003
IT Administrator
Oriwa Konsult Ltd Nigeria
Managed Server setup and maintenance; backup and disaster recovery; remote network access, desktop setup and maintenance, and network printing configuration
11 Monate, Nov. 2001 - Sep. 2002
IT Specialist
Aplic Associates Nigeria
Sprachen
Englisch
Muttersprache