Joe AlMahayri

Provide input into the development of a of Customer Relations strategy and ensure implementation of Superior Customer Relations delivery, including the scope and definition of the desired ‘Customer Experience’ over the various customer interaction channels, to provide the customer with a central point of Customer Relations throughout the customer life cycle and create awareness of the company’s products and Relations.

Regional CRM (Customers Relationship Management) Manager, MENA Main objectives: • Support MCME (MultiChoice Middle East) in developing the contact center operation, customer service, retention, business partners support, business support and welcome calls to achieve Customer Service Excellence • Support the Business Partners in developing their customer service and retention, including identify system development to support the business processes

Managing all aspects of customer care and liaising with all United Networks’ companies and resellers. With a team, consist of 60 agents, 4 team leaders and 4 supervisors supporting a blended products line up (Pay TV, ISP, etc...). • Making sure that all inbound activities are running properly in congestion with other department • Dealing with other cross-functional unites in the contact enter, Back office and operational management

Project Manager • Directly responsible for the management and performance of the team • Communicate with dealers and sister companies across the GCC, Middle East & North Africa on all issues affecting the relationship including, Finance, Logistics and Customer Service • Lead projects / campaigns that affect the subscribers and dealers operations • Assessing and providing feedback for individual personal development of staff • Identify areas of strength and weaknesses within team

Major in Strategic Management