Jocelyn Ruiz

Developed and implemented training and career plans for the management team in 10 South American countries. Responsible for the training contents, functionality and marketing of the virtual university. In charge of building business capabilities through the Young Talents Exchange Program. Responsible of giving the 360° feedback results to managers. Coordinated the change management office for the Philippines where I developed the roadmap and ensured the due diligence process.

Responsible for developing competency maps, succession and career plans and for the implementation of performance evaluations and employee climate surveys for different companies. Coordinated training programs and vendor management, as well as developed and taught master courses for the virtual university of the retail corporation Liverpool. In charge of the national recruitment of highly specialized profiles for companies such as Pfizer, Takeda, Merck, Shire etc.

Responsible for the knowledge management department strategy. Successfully implemented web tools for knowledge sharing and process optimization. Prospecting clients and sales presentations for the knowledge management web tools in Chile, India and United Kingdom.

Developed and organized training seminars such as strategic project management and development politics. Held presentations regarding business and politics in Mexico and Latin America. Contributed to the design and the sitemaps for the International Language Center website. Designed the brochures for training seminars.

Responsible for developing and conducting bilingual training programs for both new hire training and recurrent training. Recruitment of bilingual customer service representatives (100+). Managed strategic relations with the clients and traveled to the headquarters in the United States to present quarterly results. In charge of enforcing and complying with all client’s policies and procedures of business ethics and conduct.

Leiden University- The Netherlands Konstanz University- Germany