Joanna Lloyd

• Deliver £12m portfolio (max 2% var), including Dynamics, Telephony/Omni-channel, Citrix foundation, Keystone portal, Orchard upgrades, digital rollout, EDRMS, Data Quality. • Transform and lead IT change function including PMO, Delivery/Project management, Business Analysis/Product Management, CRM / Dynamics Dev, QA, testing and vendor management.

• Create organisational transformation approaches to support UK wide big-data Census delivery. • Introduce new ways of working and develop transition, speed to market and BAU approaches. • Work with Senior staff to develop comms, engagement and advocacy strategies and plans; design and shape technical products and services across multiple business areas and streamline overarching governance.

• Shape a portfolio of digital initiatives across Parliament such as data driven beta website with continuous delivery pipeline, DevOps, migration to AWS and Azure and big data platform. • Introduce and deliver stakeholder engagement with push/pull communications and building digital advocacy across the organisation.

• Deliver e-Commerce B2B remarketing business and IT solutions to Finance industry client (EU markets) to support logistics/supply chain. Total Gross Margin > €10m by 2018. Agile/Waterfall Projects. • Discovery programme for BCAL and initiation of company transformation programme. • Line management of Project Managers for post-acquisition integration projects, BCAL transformation, Financial Consolidation and HR systems and 5TB data migration to cloud (Azure).

Line management and transition planning for 40 staff. Included programmes alignment, consultation/redundancies, redeployment, secondments, capacity planning, role profiles, recruitment, organisation restructure, and handover to permanent successor.

• Designed, implemented and delivered B2C e-Commerce/digital business transformation. • Redesigned organisational structure with the aim of substantially improving digital behaviours and capabilities in support of new e-Commerce ATG platform. Created digital business operations RACI and defined all digital business roles initiating recruitment through HR where required

Directed Morrisons and Kiddicare B2C e-Commerce business and all operations teams to launch Morrisons pilot transactional Websphere website and mobile site

Built Campaign teams, Portfolio and Roadmap in support of commercial objectives. Samsung Galaxy S3 product launch. Deliver Olympics 2012 operational readiness

Shaped and delivered B2C e-Commerce and supply chain for re-platform and WebSphere upgrade. Supply chain and logistics improvements

Shape and deliver portfolio of SAP & iPOS IT and business change from follow-the-sun IT solution providers. Built HQ dark store to facilitate change delivery

Accountable for £35m portfolio across 4 business divisions: UK, International, Central Governance and E-Commerce.

Recovered and delivered strategic knowledge management system project resolving litigious conflicts with 3rd parties

Transformation programme to develop the group’s financial standing and reduce opex by 10%. Organic growth, drive down overheads, drive organisational restructures

Initiated and delivered £5M Oracle 10g RDBMS as a strategic architecture and major transformation of business practices. Built BMA change portfolio

Specialism: Understanding the consequences of resistance behaviours during delivery of internal business change.