Jigar Mehta

- Managing Infrastructure Automation requirement, delivery process and expectation for shared and dedicated client. - Analysed requirement, prepare solution high level design which has value addition from Automation, business requirement documents (BRD). - Handled end to end communication with Client, Developer, internal and external stakeholder. - Handled Project Management Office role for recruitment process, Team management and ensured developers complete their coding within stipulated timeline

- Built Pre-sales Solution for Long Term (Operation Delivery) and Short Term (Consulting) on Monitoring and ITSM deals. - Managed to build Private Cloud (BMC CLM 2.x) for Internal stakeholder and used that for client demo purpose. - Managed small/medium scale Data Center solutions for decommission and migration project. - Mentored Team members for learning and gaining knowledge on new technologies

- Managed 900+Server IT Infrastructure (spread across 34 regions) from Windows NT 4.0 to Windows 2003 Server as a Senior System Admin for 24/7 window. - Built a first VMWARE Lab for the organization to learn and get self-trained on new technologies.

- Handled resources management & technical escalation from Technical Support Executive through email & chat based - Supported internet information server version 5/6, security certificate -Handled domain name and web space, virtual server support for client

- Deputed to telecom service provider site - Handled Saurashtra and Kutch regions for PC, application and network connectivity support - Supported Windows Server 2000/2003, Windows XP, and in-house built application - Handled connectivity between 22 locations in the region (ISDN, lease line and Wi-Fi)