Jean-Marie RAFFARD

* Management of IT team - level 2 maintenance (12 collaborators - 350 multimedia systems for hospitality and healthcare - 5000 trouble tickets handled per year). * Follow-up and control of production (trouble tickets prioritization, escalation management, systems proactive supervision).

* Monthly Key Accounts steering Committee Leader (Accor Group, Concorde Luxury, Club Med). * Developed tactical action plans for targeted customers

* Management of 6 IT technicians. Animation of international technical network (18 distributors + 4 subsidiaries). * Implementation of new multimedia IT solutions => decrease deployment delay by 30%.

* Deployed global handset repair traceability system in coordination with manufacturers agreed repair centers network. * Leader: monthly after sales service steering committees with handsets manufacturers’ Marketing and Service Directors.

* Development and launch Bouygues Electronic Data Interchange (client order processing and traceability). * Created and executed new team organization for order processing => Efficiency increase with higher customer service satisfaction

* Reduced logistics costs by 10% (300 k€) : Reorganization of National warehouse, reengineering of IT system (SAP - warehouse interface), flow optimization (direct delivery and mix rail – road).

* Products mix and Pricing Manager for Television, Video and satellite ranges (TO : 95 M€). Competitive intelligence analysis. * Construction of a commercial "Tool-Box" for sales team (30 pers.) & orders definition and follow-up of supplies.

* Supply Manager to Danish’s plant: French deployment of interactive television system ASIS in 30 Holiday Inn hotels

* Management of a 6 maintenance field technicians’ team. Optimization of planning and resources

training at CESI (Sales tools): 6 months apprenticeship at Industrial Computer Source