Jaya Prakash Dharanalakota

Tracking tickets and resolving issues using JIRA Project Management tool raised regarding mobile payment gateway (Payzapp)  Performed compatibility testing for new versions of updated modules using WIBMO CSR, Prepaid CSR, CMS, OCT, PG and Ameyo  Prepared projects and dashboards for all the JIRA related services  Conducted analysis and evaluated existing systems to upgrade to the latest versions of JIRA  Involved in sanity checks before deployment

Handled enquiries and created customer database • Developed strategic alternatives for customer data using “CRYSTAL APPLICATION” • Performed troubleshooting on customer network and resolved data issues using cisco “CTI TOOLS “ • Established effective systems for information retrieval through “INSIGHT APPLICATION” • Conducted several Q&A activities to understand client requirements and improved services accordingly

Maximized the client penetrations while learning all phases of business operations and management techniques. • Evaluated performance of the team • Experience in handling team and training in product knowledge. • Led a team in marketing the company’s services on an extensive level.

Manual and Automation Testing • Performed Functional, Integration, System, Compatibility (test in different OS, different browsers, different versions), Usability testing, Accessibility, Ad- hoc, Smoke, Regression, Performance, Globalization and Web security testing. • Executed troubleshooting using JAVA programing • Performed software testing for Web applications using QTP, WEB DRIVERS and SELENIUM • Performed automated testing with selenium • Worked in Agile environment

Java Programming, Database Management Systems, Object Oriented Programming, Data Structures, Electronics, Operating Systems, Artificial Intelligence, Computer Networks