Ivaylo Mihaylov
Angestellt, Team Leader, IBM Global Services
Brno, Tschechische Republik
Werdegang
Berufserfahrung von Ivaylo Mihaylov
Bis heute 16 Jahre, seit Juli 2008
Team Leader
IBM Global Services
Plan attendance and vacations;Participate in solving of problems;Control service quality and drive corrective actions;Drive productivity and cost take-out initiatives;Participate in planning and execution of workload transfers;Support hiring of team members;Be first escalation point for service issues;Monitor overall climate and manage positive atmosphere and cooperation;Lead by example;Provide directions and advice to colleagues;Support evaluation of individual's performance;Encourage employee initiatives.
Sprachen
Englisch
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