Iván Alonso Saldaña

Berufserfahrung von Iván Alonso Saldaña

• Bis heute 14 Jahre und 3 Monate, seit Apr. 2010

  Mobile Messaging Support Engineer

  SEVEN Networks

  - Primary Support Engineer for Orange Group. - Support of other customers such as Telefónica, 3, Samsung... - Push technology for mobile messaging solutions (email, instant messaging, social networks...). - Incident tickets management with Parature. - Customer monthly reports creation. - Orange personnel training.

• 3 Jahre, Jan. 2007 - Dez. 2009

  3G Support Engineer

  Alcatel-Lucent

  - Lead ER Madrid Support Team. - Support UMTS/WCDMA network operators worldwide (Vodafone Group, Orange Group, Bouygues, AT&T, China Unicom, SKT-KTF, CelCom...). - 24x7 follow-the-Sun support model with Ottawa & Shanghai teams. - Training of new comers, as well as Emergency Recovery Ottawa & Timisoara Teams. - Customer Assistance Requests management through Remedy. - Traces, alarms, logs, Key Performance Indicators analysis. - Technical support in maintenances for RNCs and Node-Bs (UTRAN).

• 2 Jahre und 8 Monate, Mai 2004 - Dez. 2006

  3G Support Engineer

  Nortel

  - UMTS (UTRAN) Technical Support Engineer for European and Asian customers (Vodafone Group, Kapsch Mobilkom Austria, SKT Korea). - 24x7 technical support ensuring SLAs are respected. - Issues-reporting Customer Requests management with Clarify. - Traces, alarms, logs, KPIs analysis and Network monitoring. - Support in software upgrades and maintenance windows.

• 11 Monate, Juni 2003 - Apr. 2004

  Satellite Communications Engineer

  Indra Espacio

  - SDLS Project (Satellite Data Link Service) for Eurocontrol (European Organization for the safety of air navigation). - Satellite communications system based in CDMA for air navigation control. - Study of different channel coding techniques. - Preparation of technical notes with conclusions of investigation. - Simulation of synchronization algorithms using Matlab and Simulink.

• 1 Jahr und 11 Monate, Nov. 2000 - Sep. 2002

  Network Deployment Engineer

  Nortel

  Microwave Transmission Team Leader & Planner: - Xfera’s UMTS network deployment Project. - Responsible for Madrid Region. - Transmission Department activities coordination. - Weekly meetings with the customer. - Terrain survey. - Sites validation. - Radio-links and network design, using Pathloss and MapInfo. - Technical Reviews. - Technical Review plans revision. - Customer-oriented weekly nominal plans elaboration and update.