Isabeau Birnstiel

First Level Customer Support for an IT-Consulting Company - Utilised an automated ticketing system that streamlined IT support services - Documented customer support processes and procedures

Assistance in Back Office Operations for an IT-Company - Created and updated records ensuring accuracy and validity of information - Sorted and distributed communications in a timely manner - Scheduled and planned meetings and appointments

Grade: 1,3 Thesis: Efficacy of Instagram Influencer Marketing along the Customer Journey - An Analysis of Equestrian E-Commerce in Germany Electives: - Applied Sales - Online and Social Media Marketing - Managing People and Fundamentals of Business Psychology